Practice Policies

We encourage all clients to review the following policies before their first visit. At BodyCraft Massage Therapy, we prioritize professional boundaries, transparent communication, and evidence-informed care. If you have questions about anything listed here, don’t hesitate to reach out before your appointment.

We take our responsibility to provide a safe environment for our clients and practitioners very seriously.  

We sanitize all contact surfaces, equipment used, and tools with hospital-grade germicide after each appointment. 

We request all persons clean their hands upon arrival. Hand sanitizer available in the waiting area and treatment room, and clients are welcome to use the treatment room sink to wash their hands.

Cancel your appointment if you are feeling unwell, have symptoms of illness or infection. See Illness and Infection below.

Scent

We are a FRAGRANCE-FREE practice. Do not wear perfume, cologne, essential oils, or scented body products to your appointment.  If you arrive wearing scent (including but not limited to essential oils, perfume, cologne, and/or perfumed body products) your appointment will be canceled on the spot and a $100 late-cancellation fee will be charged to the credit card on file.

Minors

Clients under the age of 18 must be accompanied by a parent or legal guardian throughout the entire session. We ask the parent or legal guardian to refrain from making phone calls or engaging in noise-creating or distracting activities during the session.

Reserving/Booking

A valid credit card is required on file to reserve/book appointments.  We accept Visa, MasterCard, and American Express.

Payment

Payment is expected at the end of each appointment and may be made by cash or using the credit card on file. For cash payment, bring exact change.

Appointments

All sessions are 60 minutes and begin at the scheduled time. Each appointment includes verbal check-in, hands-on treatment, and any recommendations your practitioner feels may support your healing. To help us stay on schedule for all clients, please arrive on time and plan to exit promptly once your session concludes.

Late arrivals

Late arrivals, up to 30 minutes, will receive only the remainder of scheduled session time and charged the full appointment fee.

Late arrivals, more than 30 minutes, will be considered a No-Show, and charged the full appointment fee.* The practitioner will not be required to provide service for the remainder of appointment time. 

No-Shows

Not showing up for a scheduled appointment or canceling within the scheduled appointment time are considered No-Shows, and charged the full session fee.*

Late Cancellations

We require at least 24 hours’ notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours’ notice—including for non-urgent illness—will incur a $100 late cancellation fee.*

Late cancellations cannot be made online via the scheduling calendar. Clients must inform the office of the cancellation via email, text, or voicemail.

Illness and infection

Do not come to the clinic when you are experiencing communicable illness, such as colds, flu, respiratory infection, or COVID-19.

Clients arriving experiencing fever, respiratory, cold, and/or flu-like symptoms will have their appointment canceled on the spot and will be charged the full treatment fee*.

We will not provide massage therapy to anyone with an active infection.  Clients with active infection will not be treated until the infection is medically resolved, i.e. have completed a full course of prescribed antibiotics and no longer have symptoms of infection. 

Clients arriving mid-infection will have their appointment canceled upon arrival and will be charged the full treatment fee*. 

*Late Cancellation and No-Show fees will automatically be charged to the credit card on file.